Pawan Khandekar

Background

About Pawan Khandekar

With over 15 years of experience in Customer Experience across platforms like Salesforce, Siebel, and MDM, I bring a proven track record as a Designer, Consultant, and Solution Architect. My strength lies in blending deep technical expertise with strategic thinking to deliver scalable, intelligent solutions tailored to client needs. At Eaton Technologies Pvt Ltd, I specialize in Salesforce platform customizations and AI-driven service innovations, including: 1) Salesforce Employee & Service Agents powered by generative AI 2) Agent-to-Agent Integrations for seamless multi-agent collaboration 3) Headless Agents enabling flexible, channel-agnostic support experiences 4) Data Cloud Retrievers using Retrieval-Augmented Generation (RAG) for contextual, real-time insights Hybrid Search Index Configuration combining vector and keyword search for enhanced data discovery and relevance 5) Salesforce MIAW implementation, Omni channel experience Proficient in AI Prompt Templates, Einstein Bots, Apex, Flow, and design frameworks, I optimize techno-functional processes and leverage automation to enhance operational efficiency and customer satisfaction.