Seniority
Manager
Department
Customer/Client Service
Location
Bengaluru
Industry
Insurance
Company size
167
Contact information
Reveal Pawan's email and phone
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p•••••••@pibit.ai
Phone
5 credits+91 ••• •••• ••••
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Background
About Pawan Kumar Raju
Not all customers churn because of product gaps. Some churn because no one showed them what’s possible. I’m Pawan – currently leading a $5M+ customer portfolio at Planview, where I drive product adoption, renewals, and community engagement across SaaS customers. My journey started in education and nonprofit leadership (Teach For India, Mantra4Change), where I learned how to solve complex problems with empathy, data, and a systems mindset. At Planview, I’ve successfully scaled our digital-touch model, driving down churn for high-risk customers while launching impactful digital initiatives. These include customer community launch, engaging webinars, and usage-based playbooks that empower our clients. My role thrives at the intersection of strategy, storytelling, and customer advocacy, where I craft solutions that drive long-term customer success. If you're looking for a Senior CSM who blends digital scale with human impact—and knows how to align teams, tech, and strategy for results—let’s connect.
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