Pawan Mudai

Background

About Pawan Mudai

Accomplished IT Service Management professional in Banking and Cards & Payments domain, with more than 16 years of comprehensive information technology experience and hands-on skills in Release, Change,Service Catalog, Incident, Problem and Knowledge Management, utilizing ITIL framework.Expert in environment management services and IT operations, supporting multiple engagements for major Banking and Financial customers such as First Data, Bank of America and DiscoverFinancial Services, providing direction and oversight to on-shore/off-shore staff. Experienced in Product Management and Scrum/Agile project management, managing product backlog, Sprint planning, prioritization and releases ensuring customer requirements are met. A proactive and dynamic leader with strong communication and interpersonal skills and deep sense of work ethics who can work under pressure utilizing technical, problem-solving and managerial skills.Has track record of successfully establishing relationships with customers, motivating team, resolving critical issues, identifying growth opportunities and meeting customer commitments.