Pawel Bock

Background

About Pawel Bock

An experienced senior technical support engineer with background as a quality leader. Self-motivated, well organized, eager to take on new challenges. Customer orientated with strong customer service skills. Dedicated, able to work on short notice, urgent escalation and unsocial hours. Experienced in out of hours infrastructure providing support to whole EMEA region for client and enterprise business. Dealing mainly with severe business impact incidents. Interested in positions such as IT support leader, escalation manager, resolution manager, project manager involving building and improving IT support architecture and services focusing on customer satisfaction and business improvement and sustainability. Previous military experience including security of civil aviation and management of subordinate crew. Easily adapting to new roles and tasks. Diligent, assiduous. macher.