Pedro e Mendez

Senior Director System Professional Services Operations at Novant Health

Based in Charlotte, United States

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Seniority

Director

Department

Operations

Location

Charlotte

Industry

Hospitals and Health Care

Company size

24K

Contact information

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Email

1 credit

p•••••••@novanthealth.org

Phone

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Background

About Pedro e Mendez

As an accomplished operational leader, I have demonstrated a track record of success in executing strategies, driving team productivity to achieve significant cost reductions by changing the culture, providing education resources, and giving incentives to perform. I am known for my effective leadership and advanced business acumen. My strong interpersonal, communication, and problem-solving skills are demonstrated in the goals and programs that I have successfully executed for my employers. Among those goals are national healthcare certification, contract vendor negotiations to achieve cost reductions, and effectively reducing price leadership among vendors, putting the organization in the driver's seat. I am incredibly adaptable and highly conscientious, having worked across multiple industries, including oil, entertainment, healthcare, and higher education. I am proficient in commonly used Microsoft packages and EMR software technologies. Other platforms include Fluency, Service Hub, Service Now, SAP, APA, PeopleSoft, CMIS, Kronos, Canvas, Blackboard, and POS Counterpoint. My experience in the oil industry equipped me to be resilient, resourceful, and reliable. In the entertainment business, to be creative and enhance a sense of aesthetics; in higher education, strengthen my responsiveness and provide clear instructions from the get-go; and in healthcare, from the administrator's perspective, the importance of the regulatory requirement to deliver care and mindful use of resources to serve those who needed the most.

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