Pedro Ignacio Moreno

Background

About Pedro Ignacio Moreno

Equipped with time-honed expertise, I am a seasoned professional with 20+ years of committed experience in various IT-related profession and industries primarily focused on Server & Network Administration, IT Management, IT Infrastructure, and Network Security Administration operations Fostering a strong desire and dedication for technological advancements, I have successfully integrated data-driven analytics tools in maintenance systems to drive exponential growth in client-focused services and a remarkable increase in end-user efficiency. With a proven track record of efficiently developing software updates & software delivery, designing & implementing system structures, and monitoring server activities to deliver responsive needs-focused solutions, I have transformed server administration into a globally responsive IT-integrated operation that champions research and development and in-demand business-focused trends in a globally competitive network-supported customer service industry Currently working as Infrastructure Manager at the Louisville, Colorado branch of Danone North America, I have been working for the same company for the last 18 years. As such, having exhibited a strong passion and loyalty for the company, It is not unexpected that I have accomplished many notable accolades throughout my entire career that I am genuinely proud of. Some of these are: • Exceeding target goals by 18+% in 2018 and by 20%+ in 2019 by implementing effective global initiatives and system management practices. • Enabling a seamless transition and integration process of Whitewaves, EBF, and VEGA integration during 2018 and 2019 by coordinating efficiently and effectively with the servers and industrial workstations in managing and monitoring systems and troubleshoot operations. • Reinforcing IT system service operations by steering and completing tasks thoroughly outside the umbrella of ITCC and GTI project team, driving mobility in overseas operations, and keeping 100% optimum network performance. • Spearheading technical support in help desk teams handling over clients with a 48hr turnaround time, maintaining a 97%+ success rate annually over three years. Expertise: IT Infrastructure, System, Network & Server Administration, Software & Hardware Development, Automation & Scripting, Business Strategy & Technology Planning, Identity & Access Management, Database Management, Cloud Computing, IT Operations & Support, Security & Monitoring, ITIL Management, Data Analytics