Pedy Yoherman

Background

About Pedy Yoherman

Head Sales I Sales Manager | IT Sales | Enterprise Account Management | Customer Retention | Sales Process & Governance Sales Manager with over 20 years of experience in the IT Sales industry, specializing in Enterprise Sales, Key Account Management, and Customer Retention Strategy. In the last 10 years, managed 1,500+ active customers, including large-scale clients, with a focus on service continuity and long-term growth. Experienced in customer retention & churn prevention, particularly in handling service termination risks through a consultative approach, mapping customer business needs, and strengthening strategic relationships with key stakeholders. Strong understanding of the end-to-end sales process, including Lead & pipeline management, Sales forecasting & performance monitoring, Sales governance & process compliance, Account review & renewal management. Accustomed to a data-driven sales approach, consistently monitoring team performance and processes to ensure achievement of revenue targets and customer satisfaction. Actively networking in various IT communities in the Jabodetabek region, with interests in developing sales strategies, enhancing customer experience, and sustainable business growth. Skills Section IT Sales Enterprise Sales Key Account Management Customer Retention & Churn Management Sales Process & Pipeline Management Sales Forecasting Account Renewal Strategy Relationship Management Stakeholder Management Sales Performance Monitoring Customer Experience (CX) Strategic Sales Planning