Peggy Jacobs
Underwriter at Metlife Home Loans
Based in Parker, United States
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Seniority
Staff
Department
Finance & Accounting
Location
Parker
Industry
Financial Services
Company size
643
Contact information
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p•••••••@metlifehomeloans.com
Phone
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Background
About Peggy Jacobs
Managed in both Retail and Wholesale mortgage operations. Managed workflow and load balancing for up to 30 direct reports. Improved Customer service results in my territory. Captured the J.D. Power award for Customer service in the Nevada market and most improved Customer service in the California market. Planned and provided information sessions in a classroom setting regarding appraisal review consistency for conventional, FHA and VA loans. Assessed training needs for different sites for adherence to company policies. Follow up with participants to assure performance requirements are met. Coached and mentored employees with Customer service modules through the MAGIC program. Career Transition: I am very interested in the oil and gas industries, in a project management role.Specialties: Leadership, Teamwork, Customer Service, Research Credit Risks, Completing Projects within speciified time frames, Competitive Analysis, Real Estate Law, Title Review; Microsoft Office Suite, Application Software.
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