Pency K Edel

Background

About Pency K Edel

I'm a broad-based professional expanding my career as a Middle School Educator. A perceptive and compassionate communicator, I have a keen ability to build relationships and determine individual needs with sound guidance and support. Creatively motivate diverse populations in both informal and formal settings. Dedicated, energetic and flexible with excellent persuasion, multitasking and negotiation savvy. Collaborative team player with exceptional research, planning, facilitation, innovative problem solving and organizational skills. Strong record of success in education & training, customer support, crisis intervention, and project coordination. EDUCATION & TRAINING:*Contributed to a 98% grade level (66 students) pass rate for the Texas Assessment of Knowledge and Skills (TAKS) Writing Test by utilizing a unique writers' workshop that empowered students' voice.*Award-winning lead facilitator for 10 Customer Software Demos within three-year period, resulting in $25 million in revenue. Developed, planned and implemented product presentations.(clients included AT & T, Sprint, Brazil Telecom and Telmex) CUSTOMER SUPPORT:* Fostered meaningful relationships with students, parents and colleagues, cultivating an inviting and cooperative learning environment.* Acted as a diplomatic liaison between corporate management and customer; evaluated software problems, negotiated and developed action plans thus creating strong partnerships for future projects. PROJECT COORDINATION:*Assessed student skills using formative and summative testing for diagnoses of learning gaps and focused tutoring objectives, improving upon each students' performance and self confidence levels.*Dept. Team lead in conversion of proposal database from division to corporate, eliminating gaps and allowing company-wide accessibility to concise real-time data.