Penny Pan

Background

About Penny Pan

With 13+ years of experience in the medical billing software industry, I’ve navigated the complete evolution from frontline operations to technical systems architecture. Currently serving as Technical Operations Lead at Dr. Bill | RBCx following our 2022 acquisition, I bridge the gap between technical capabilities and operational needs. Leadership Through Transformation: During our acquisition journey, I led change management initiatives that ensured seamless integration while maintaining operational excellence—efforts recognized with an RBC Employee Performance Award. Efficiency Engineering: I thrive on identifying process inefficiencies and transforming them into automation opportunities. Leveraging strong SQL expertise and developing JavaScript skills, I continuously build technical solutions that streamline workflows and enhance operational performance. Technical Implementation Leadership: My contributions to our AIP migration leveraged deep product knowledge and physician workflow expertise to maintain operational continuity during complex system transformations. Product Authority: Recognized across the organization as the SME for our medical billing platform, I collaborate closely with product and engineering teams to advocate for user experience improvements and develop features that deliver measurable impact. I’m passionate about creating efficient systems that enhance user satisfaction and business outcomes. Because ultimately, better tools enable faster payments—and that means happier physicians.#GetPhysiciansPaid