Per Berlin

Background

About Per Berlin

As a seasoned Service Design Management Advisor and Agile Coach with over 30 years of IT experience, I align service processes and architectures with business objectives to drive value. My career is marked by a strategic mindset, analytical prowess, and a commitment to excellence in service delivery. Key strengths include strategic thinking and the ability to quickly identify and solve key issues. I adapt rapidly to new assignments and environments and excel in leadership roles with a focus on team collaboration and effective communication. I also have a strong track record of building and maintaining long-term client relationships. In my professional experience, I have led projects from planning to delivery, ensuring adherence to timelines, budgets, and quality standards. My IT service design expertise includes customizing ServiceNow and improving digital services using agile methods. I have managed WAN vendor change projects, ensuring smooth transitions, and developed service management frameworks aligned with business objectives. My experience also includes delivering IT services for global events and managing information assets to ensure data integrity and protection. My skills span IT service management, project management, service blueprinting, agile methods, business analysis, business strategy, coaching agile teams, configuration management, asset management, budgeting, change management, communication, data modeling, and information security. I am proficient with application firewalls, Atlassian Confluence and Jira, event management, SAP, and WAN. I hold a Computer Science Diploma and a Technical Program in Electric & Telecom. Certifications include Leading SAFe (6.0), various ITIL modules, and the Ericsson Leadership Programme. I am eager to connect with professionals to explore opportunities for innovative projects. Let's connect and discuss how my experience and skills can add value to your organization or project.