Percy K.

Background

About Percy K.

Banking Operations | Relationship Management | Customer ServicesHello, I’m Percy J. Koo! My history of success comprises over 17 years in retail banking with proven abilities in customer service. I've recognized significant rates of business development and revenue through operations establishment, management, and account control. My demonstrated expertise in aspects of operations, including relationship management, finance and budgeting, and align branch goals with corporate mission. I am strong in communication, interpersonal and analytical skills that contribute to seamless banking operations. I have created and sustained top-notch customer service through staff recruitment, training, direction. I have developed productive, competence, collaborative cultures, champion process improvements for optimal administrative, operations, staff performance. As an analytical, versatile, and performance-focused professional, I offer broad-based experience in all aspects of financial management involving large commercial banks and small community banks, as well as account management and client support. I am adept at monitoring client expenses and debt accounts, developing savings plans and resolution, and maintaining account safety compliance. Also effective at building productive relationships with individuals of diverse backgrounds.