Peter Bates

Background

About Peter Bates

My belief is that a head-on, proactive, honest approach to service and support is essential to earning the trust of my team, internal stakeholders, and customers. I’m dedicated to ensuring that internal and external expectations are not simply met, but exceeded, and will work diligently to exemplify the core values of my next organization Most recently I was in the role of a Senior Operations Manager at IDEMIA. My territory spanned the majority of the eastern United States, and I was responsible for delivering and maintaining operational excellence to large scale front and back-office solutions deployed primarily with government customers at the state and federal levels. Additionally I interacted with and supported private sector customers who were partnered in those government operations including multiple financial institutions, casinos, hospitals, and retail establishments. I was involved in the entire lifecycle of customer contracts, and was responsible for providing mission plans that began with RFP bid response support, through delivery planning and execution and into the sustaining support that was required to defend our reputation and relationships into the next contract. With a wealth of experience from my years in a front-line customer facing role within DMV branch offices and police departments as a technician, to the more recent history managing multiple operations teams and customers across three different business units at IDEMIA, I’ve seen first-hand the challenges faced by each unique customer. Through daily collaboration with my staff and internal stakeholders I was consistently able to meet a varying array of strict SLA’s and satisfy the customers’ needs and demands by maintaining open channels of communication with external IT Staff, branch employees, project managers and their senior and executive level leadership. As I grew into my previous role, I became adept in presenting to customers both in person, and remotely; earning their trust by not only listening and responding in a thorough, thoughtful manner, but by following through on my commitments with the appropriate urgency that was required to accomplish the desired results.