Peter Bosmans

Background

About Peter Bosmans

Together, we strive for the absolute maximum Sitech Services helps companies in the process industry, the chemical industry and the energy sector to grow and develop. We support them with our unique services and the latest technologies, using expertise, innovation and extensive digitization as tools to take the lead. Always together with our customers and suppliers. We analyze and optimize in order to maximize our clients’ results, so that they can retain their competitive advantage. As Technology manager I’m responsible for the health of our customer relationship. In offering product solutions to pain points and finding opportunities to expand your business, customer relationship goals have to shift too. We monitor our customers’ needs closely to be able to offer solutions before issues occur. We check in with our clients monthly, if not weekly, and ask directed questions to gauge their satisfaction. Our goal is to keep our customers continuously happy, to build long lasting relationships. This differentiates us from other customer support professionals. We focus on value for years to come. Our commitment doesn’t end when a customer signs up - that’s when it begins. We generate excitement for new or developing products by keeping clients updated on their progress. Upsell opportunities are found organically, because we take time to understand our client’s use-case and earn their trust. As new products come available, we facilitate implementation including technical product support, demos and training. This is especially important during onboarding, when we work closely with customers to make sure their adoption of the product goes smoothly. If we see any red flags, we can act immediately to fix the problem before it becomes a complaint. The first step may be as simple as calling a client for a check-in, or offering to do a lunch-and-learn for the client’s staff about the product. This intervention feels natural to the client since we already have a regular, open line of communication with them. Curious about what we can offer to your business? Feel free to contact us at peter.bosmans@sitech.nl maurice.steffin@sitech.nl isabel.vermeer@sitech.nl