Peter Brogno

Background

About Peter Brogno

A customer obsessed & experienced executive leader and operator with 20+ years’ experience rooted technology, building and scaling UX, CX, product GTM and global contact center support organizations. Architecture and responsibility for the omni-channel strategy across Care and internal departmental stakeholders, CRM delivery and ongoing enhancements,(Salesforce, Kustomer, Five9) development and execution of critical customer touch points throughout the sales, marketing, support and retention journey. Instrumental in enhancing customer support, improving product reliability, and reducing project costs through rolling out improved technological solutions. Demonstrated experience in networking technologies, telecommunications, contact center build-out, business operations, and program service delivery. Adept at developing customer care and product strategy to address customer needs and optimize customer advocacy. Proven record in managing multiple accounts, increasing sales revenue, and designing client on-boarding processes. Expert in training teams to achieve set targets, including value creation, client satisfaction, and profit maximization. Master trouble-shooter with emphasis on initiating process improvements to resolve complex challenges. Excel in establishing trusted relationships with key stakeholders to discuss recent market trends and make informed decisions. Core leadership principle of building and earning trust, promoting growth and raising the bar to deliver customer delight for Fortune 100 organizations. Operating closely with other organizational stakeholders (marketing, product, engineering) to drive learnings resulting in measurable total experience improvements, leading to long term customer value.