Peter Cliff

Background

About Peter Cliff

Experienced Product Owner and Business Analyst specialising in customer-facing digital platform strategy, with deep expertise in Microsoft Dynamics 365 Customer Engagement and PowerApps portal solutions. Over the past six years, I’ve led the strategic design and delivery of public-facing stakeholder portals that connect customers to complex backend systems. My work spans from platform conceptualisation and stakeholder consultation through to creating custom design systems in Figma, developing interactive prototypes, and overseeing PowerApps Portal implementation integrated with Dynamics 365. I balance strategic product vision with practical delivery outcomes. I invest time in understanding the underlying business model, policies, and processes that shape a product's context. Gaps and ambiguities are clarified early in collaboration with stakeholders to ensure the product design remains actionable, aligned, and fit for purpose. By embedding accessibility early, I help ensure experiences are inclusive and usable for a wide range of users. I create design systems and prototypes that serve as effective communication tools for development teams, then maintain oversight to ensure delivery stays aligned with both user needs and business objectives. Core strengths include: • Strategic product ownership of PowerApps Portals • Dynamics 365 CE platform integration • Enterprise digital transformation planning • Accessibility-focused design systems (Figma) • Cross-functional stakeholder engagement • Inclusive UX strategy and prototyping • Agile delivery leadership • Design-to-development process optimisation I'm actively seeking opportunities to apply my strategic product expertise across diverse environments, from customer-facing platforms and internal systems to complex service delivery solutions in any industry.