Peter Dias
Customer Service Team Lead at Teleperformance Global Services
Based in Mumbai, India
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Seniority
Manager
Department
Customer/Client Service
Location
Mumbai
Industry
—
Company size
3K
Contact information
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p•••••••@teleperformance.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Peter Dias
I've been a team leader in the BPO world for 14 years, armed with a B.Com. degree. Leading teams has been my thing for 6 years, managing around 15 to 20 team members, even dealing with challenges from overseas projects. I'm pretty good at talking, though I do have my human moments. My journey includes dealing with Customer Service, Email, and Chat processes, and yeah, I've gracefully stumbled through a few process transitions. Ready to jump in right away with skills in CSAT, shrinkage management, and attrition control. I bring a bunch of experiences and a strong foundation in leading teams and BPO operations.
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