Peter Dudgeon

Background

About Peter Dudgeon

A highly dynamic, solution-focused Operations expert offering over twenty years of experience within a customer-facing environment. Demonstrated expertise building and leading high performing teams, driving positive service outcomes, culture and individual performance. Works closely with the operational team to identify opportunities to enhance efficiencies, quality standards and revenue. Integrates tools to capture and monitor trends, driving transformation and change. I spent many years working hand in hand with Banks and FI's creating, delivering and presenting mortgagee sale real time reporting, portals and process improvements. My clients loved the power of the reporting being presented, the ability to compare models across brands, the capacity to highlight hardship areas and the ability to analyse the data into meaningful insights. I specialise in building strong relationships, steering business partnering activities and resolving complex matters such as regulatory breaches and customer complaints.