Peter Frank

Background

About Peter Frank

Client-focused professional with 6+ years of verifiable successes designing and managing the delivery of exceptional technical support to global end-users of sophisticated software applications. Extensive experience creating virtualized environments for troubleshooting application and integration issues. Collaborates with sales, service and development staff to investigate critical issues and identify new application enhancement opportunities. Results-driven team leader, adept at implementing organizational and process improvements to maximize team effectiveness across the full support spectrum, including remote diagnostics, client-site installations, and end-user training. Advanced expertise implementing performance standards and metrics to measure and motivate service excellence in technical support environments. Specialties: Polymer Chemistry, Support Processes, CRM Implementation, Software Deployment, Terminal Services, Citrix, Virtualization Solutions.