Peter Franz

Background

About Peter Franz

Prioritize and implement structural product, pricing, process, and policy improvements as it relates to how it’s delivered to the customer. Analyze customer specific feedback, identify issues, understand the root cause, and develop solutions for product based customer-friendly changes. Support the development of our customer segments by strategizing how to grow customer acquisition targets, share of wallet growth, revenue, and segment engagement targets. Design and drive the CX strategy and customer loyalty to deliver on CX targets. Recommend changes to maintain the overall business for the customer segments.Ensuring our banking products and services are being delivered as designed, while driving the focal points of Customer Experience and Compliance. Experienced Finance leader with a demonstrated history of working in the banking industry. Skilled in Strategy, Customer Experience, Operations Management, Sales, Communication, Market Research, and Management. Strong financial professional with Doctorate degree in Leadership from the University of St. Francis.