Peter Klaver

Background

About Peter Klaver

I am an experienced customer service and operations leader with more than 15 years in international environments, including the medtech industry. My background combines strong people leadership with a proven track record in process improvement and change management. At Stryker, I manage customer service operations for the Benelux and Capital business. I lead teams to ensure compliance, deliver process improvements, and drive operational efficiency. Key achievements include increasing order automation from 30 to 75 percent, reducing return backlogs by over 90 percent, and implementing Salesforce to improve workflow and visibility. Before joining Stryker, I spent over a decade at Cygnific (KLM/Air France subsidiary), managing large multicultural teams of up to 180 people. I specialized in workforce planning, KPI management, and team development, consistently improving service performance and employee engagement. I am passionate about empowering teams, creating scalable processes, and ensuring customer satisfaction. My goal is to leverage people leadership and operational excellence to deliver measurable impact in highly regulated and customer-focused industries like medtech.