Peter Louis

Background

About Peter Louis

23+ years of rich experience in IT/ Non IT/ Shared Service Centre & Back Office / Medical KPO / ITES / HR Solution Companies - handling entire HR function, Have proven records in Cost Effective Recruitment, Competency Mapping, Process Reengineering, Effective Training Process, Performance Evaluation System, Retention Strategies through Employee Engagement Initiatives and bonding exercise, Employee Friendly Compensation & Benefits, Effective Reward & Recognition. In addition have handled successfully during Change Management, Risk Mitigation Planning and reduced the risks.Career Accomplishments: Recruited the expected skills & successfully rolled out the Global back office / Medical KPO & Shared Services.Have set HR Policies & Process to the level of ISO/ CMM expectation and even facilitated to get & CMMI Levels with HIPPA and related regulations too.Remarkable HR Practices and achievement through innovative employees relation, transparent evaluation process & mutually rewarding system thro continual benchmarking.Successfully implemented the Global back office, Change of Management, Salary reversal and employee reduction in amicable manner. In addition to the HR, have handled the travel desk and admin related departments and implemented cost effective source and saved huge cost without affecting employee benefits.Specialties:Design & Develop the HR practices from the scratch for new and Global Back Offices Medical KPO & Shared Services, Manpower Re-sourcing and Training, Transparent Performance Evaluation, Rewarding Career, Competency Metrics & KRA System, Retention Strategies, Process Reengineering, Counselling skills.Have Set-up a couple of Global Shared Services – GSSC /Center Of Excellence- COE /Captive Back office successfully. The same was done in terms of Recruitment, HR Policy and Process and Practice set up and implementation from the scratch.