Peter Mason
Technical Architect Team Lead at Shell
Based in Wakefield, United Kingdom
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Seniority
Manager
Department
Information Technology
Location
Wakefield
Industry
Oil and Gas
Company size
187K
Contact information
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p•••••••@shell.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Peter Mason
25 years management experience consistently delivering the highest levels of customer service within the Retail and IT Service Management arenas. 15 years progression from business process mapping to delivering excellent Service Management through reliable operations in both application management and Enterprise wide infrastructure for a major blue chip organisation. Currently accountable for coordinating prompt service restoration from Major Incidents across the infrastructure service portfolio whilst providing specialised high quality Landscape Management of End User Compute services across the Enterprise including Exchange 2010, Active Directory and Service Desk functions. Experienced managing teams in face to face, virtual and outsourced environments and able to motivate teams and individuals to exceed KPI expectations, deliver outstanding results in terms of customer service and operational outcomes.
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