Peter McDonald

Background

About Peter McDonald

I’m highly effective in sharing my skills and supporting people at the right time to allow them to be their most successful self. A competent and inspiring leader, I have consistently received excellent feedback regarding team engagement, empowerment and ultimately performance leading to increased customer retention and satisfaction. I am a highly competent assessor, architect, and deliverer of bespoke development plans. Previously responsible for the training of over 300 delegates twice a year and the consistent personal development and coaching of over 90 members of staff. Using Insights and performance data and assessing to support personal development plans for all members of the management team. Being responsible for 90 members of staff, all working overseas and being away from their support networks, means I have gained boundless experience building long term, trusting relationships that allow me to coach and develop not only someone’s profession skills, but also their soft skills allowing them to feel empowered, responsible, and supported. Working in a fast-evolving environments, I have played a key role in transforming and evolving organisation, culture, service, and transport operations to meet the changing needs of its customer. Assuring the personal and group development of team members and the business’ continued success in a highly competitive market. I have overseen delivery of services and operations across a multi-channel approach to meeting user needs. I have driven quality service delivery and professional development across 22 staffed and 7 digital service centers simultaneously, ultimately responsible for the performance, customer retention, strategy, implementation of processes and accurate record taking of all staff training plans. Listening to service users is essential to ensure services continue to achieve their goals. I analyse data to check that services remain fit for purpose and take positive action to change. I use data to lead incentives and drive changes to service models, training and coaching plans. I work with diverse stakeholders to develop business cases for service and operational improvement. I work closely with key stakeholders to monitor and improve business operations and performance and communicate the voice of the customer to relevant executives.