Peter Mostrey
Sr Manager, Acquisition Integration at Ibm
Based in Costa Mesa, United States
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Seniority
Manager
Department
Other
Location
Costa Mesa
Industry
IT Services and IT Consulting
Company size
345K
Contact information
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p•••••••@ibm.com
Phone
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Background
About Peter Mostrey
I am a long-term director of a world class customer service and support operation for the premier provider of ECM software. I have a proven track record in customer service processes and best practices, including customer satisfaction and customer loyalty programs. I have successfully implemented multimillion dollar technology projects in customer relationship management (CRM), automated call distribution and computer telephony integration (ACD/CTI), knowledge management (KM) and web-based customer self-service offerings. Since IBM's acquisition of FileNet I have applied my experience to the integration of customer service operations of acquired companies. Significant integration projects worked include FileNet, Cognos, SPSS, Initiate and Netezza. Proven areas of expertise: Customer service operations management Management of geographically distributed call centers Industry best practices implementation and certification Customer service technology implementations Customer satisfaction and customer loyalty programs Leadership and strategic vision
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