Peter Nictas
Service Operations Manager at Iccs & Co., Llc A Nexustek Company
Based in New York, United States
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Seniority
Manager
Department
Operations
Location
New York
Industry
IT Services and IT Consulting
Company size
28
Contact information
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p•••••••@iccsllc.com
Phone
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Background
About Peter Nictas
Seasoned IT Specialist and Service Desk Manager with expertise in the Managed Services industry reaching out to various vertical markets. Displayed proficiency in Service Desk Management, Operations, and Project Coordination. Extensive experience with Desktop and Infrastructure Support, documentation, adherence to Service Level Agreements (SLA), Standard Operating Procedures (SOP) creation, and Key Performance Indicators (KPI), to maintain highest level of departmental efficiency. Promotes a passion for technology and a drive for career advancement with increasing responsibilities in the field.
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