Peter Pickus

Background

About Peter Pickus

I live my life the same way I lead and manage teams, with Positivity, Humility, Respect, and Resilience. I will leave the planet better than I found it, in small ways and in big ways. Whether you call it human-centered design, design-thinking, or common sense, I’ve always approached my work focused on improvements that make people more productive, more effective, and more actualized. Who am I? I'm a: • Customer Success Champion: Ardent steward of customer engagement, loyalty, advocacy, retention, and growth. Builder of data-driven, scalable, and repeatable programs and processes for customer success associates. • Structured Problem Solver: Fast learner who easily identifies patterns and themes to simplify challenges and break down complex problems into manageable components. Seamlessly helps others understand both the big picture and the tactical requirements needed to make change happen. Sees possibilities where others see challenges. • Passionate Team Builder: Exceptional leader, quick to recognize and celebrate unique and diverse talents and strengths in people. Sought after coach and mentor. Motivated networker and connector with high emotional intelligence. • DE & I Leader: Advocate for diversity, equity, and inclusion in the workplace and throughout society who goes beyond allyship to advocacy, action, and impact. • Effective Communicator: Compelling storyteller, trainer, and facilitator who inspires people to take action. Commanding and energetic speaker to audiences of up to Executive presence. Writer, editor, and proofreader of research documents, presentations, grant proposals, and speeches. • Trusted Executive Advisor: Built dozens of successful partnerships with C-level executives as well as leaders from NGOs and all levels of government. Specialties: Change Management, Customer Success Enablement, Leadership, DEI Initiatives, Business Transformation, Project and Portfolio Management, Facilitation, Public Speaking