Peter Rank

Background

About Peter Rank

Consistently improving the guest experience, evaluating/analyzing existing delivery systems and identifying opportunities for improvement. Collaborates with department managers to develop solutions to barriers in the overall guest experience. Creates a shared vision of excellent guest service. Over 16 years' experience in Five Diamond and Forbes Five Star Award rated hotels and resorts. Assisted with positioning/maintaining ratings through weekly standards evaluations, yearly job re-certifications and Forbes Five Star training seminars. Creates expectations, leads people, manages processes and holds people accountable. Understands each colleague's position in order to perform duties in their absence or in a "moment of need"​. Utilizes interpersonal and communication skills to lead, influence and encourage staff; advocates sound financial/business decision making; demonstrates honesty/integrity and leads by example. Identified developmental needs of others; coaching, mentoring and helping others to improve their knowledge/skill set. Mentoring/Internships: H2B Temporary Worker/Seasonal International Workers Program, Summer Internship for University of Alabama hospitality student, J-1 Cultural & Educational Exchange Program and student internship from the International Concierge Institute/Merci Institute, Montreal. Guest Lecturer: Georgia State University [1991-1992], College of Charleston [2008-2010] and Lakeshore Technical College [2019]. Topics discussed: the guest experience, hotel operations, expectations of working at a Five Diamond/Forbes Five Star hotel, department financial/managerial responsibilities and career advice to future hoteliers.