Peter Ray

Background

About Peter Ray

Fully Bilingual (English/Spanish) CX account director with 20+ years of experience in market research, customer experience, and research management across broad range of industries. Passionate about building strong client partnerships and fostering high-performing teams, with a hands-on approach to problem-solving and delivery of data-driven actionable insights. A proactive leader who thrives on new challenges, embraces technology (including AI), and excels in both strategic leadership and deep analytical work—focused on driving results and empowering teams to succeed. Currently steering MGS's largest global customer experience (CX) account, I excel in managing complex, cross-functional stakeholder communications. My role involves strategic oversight, ensuring platform robustness and facilitating resource allocation to address market-specific and overarching IT challenges. My recent tenure has honed my expertise in customer experience management and project coordination, resulting in seamless operations across various markets. With a steadfast commitment to excellence, our teams have consistently delivered solutions that resonate with client objectives and sustain a healthy customer engagement ecosystem.