Peter Richards

Background

About Peter Richards

I am a successful management professional with experience in Domestic and International Contact Center Management, Sales, Program Management, Customer/Client support and Finance. Energetic leader with proven track record in meeting Sales targets and leading critical business improvements. Driving programs to successful completion through thought leadership, analysis, strategy, organization; and the establishment of key processes to ensure accuracy, efficiency, and productivity. I have been recognized for comfortably working with individuals and teams at all levels within organizations with reputation for achieving results in Sales, Client/Customer Support, Project Delivery and Program Management. Expertise includes: • Program/Project Management • Team Building • Sales • Vendor Client Relationships • Re-Engineering • Negotiation • Issue Resolution • Business Analysis • Organizational Analysis • Strategy Development • Release Management • Workforce Management • Billing Process Improvements • Six Sigma Green Belt • Operational Efficiency • Customer Experience Assessments