Peter Roach

Background

About Peter Roach

Driving growth and performance improvements through inspirational leadership; clear communication; and tight focus on customer needs, objectives and measurable results. Over a decade of success leading production support teams during periods of massive change – high growth, business transformation, downsizing, and market re-positioning. Full range of leadership skills and exceptional ability to steer complex initiatives from concept to completion. Expert in leveraging IT to support success in the enterprise computing space. Manage from the intersection of business and technology to deliver measurable gains in customer satisfaction, team performance and process development. Offshore Outsourcing Process Redesign & Optimization Technical Ideation Customer Relations Management Managing IT Operations in Manufacturing Settings Outsourcing & Vendor Negotiations Multi-site Operations Business Re-engineering Cost Reduction and Elimination Technical Staffing and Recruitment Budget and Forecast Management Leading Capital Budget Initiatives Project Management ITIL v3 Performance Management Innovation Specialties: Microsoft Windows 10, Microsoft Exchange 2007/2013, Microsoft SharePoint 2013/2016, Microsoft Windows 2003 - 2016, Microsoft Hyper-V, Microsoft VBScript and PowerShell, RIM Blackberry Enterprise Server, Microsoft Lync, Symantec Enterprise Vault, Symantec BackupExec 2014, Symantec End Point Security, Symantec Mail Security, Postini Message Security, Google Enterprise Apps, Intermec, IBM Mainframe, Project Management, Microsoft SharePoint Technologies and Workflows, Adobe Creative Suite CC applications, Cisco Security Products (Umbrella and Firepower), Cisco ASA 55xx tuning and support, Cisco Catalyst Switching technologies. MBA Education, Supervisor and Leadership experience. ITIL V3 Foundations Certified. Senior Consultant with Global IT Providers