Peter Ryan

Background

About Peter Ryan

As the National Member Service Centre Team Leader at The Royal Australian College of General Practitioners (RACGP), I have over 6.5 years of experience in developing and implementing strategies and solutions to optimize the member and staff experience, as well as the operational efficiency of the contact centre. I have an Associate Diploma of Management and I am currently pursuing a Bachelor of Business Management to enhance my skills and knowledge. I am passionate about delivering excellent customer service and fostering strong stakeholder relationships. I use data and metrics to analyse, plan, and execute tactical solutions to maximize retention and acquisition of members, including improvements in the member and staff experience for various campaigns and initiatives. In different roles I have also lead and supported a number of teams ranging from 8- 25 staff and jointly managed over 200 operators across a number of communication centres statewide, ensuring accountability, engagement, and communication. I have a proven track record of managing complex tasks and projects. I have also received the National Emergency Medal for my sustained service during the Victorian 2009 Bushfires.