Peter Skelton

Background

About Peter Skelton

Collaborative & result-oriented executive with over 20 years' experience in Business Process management and Outsourcing. I bring demonstrated success in Business Process operations, Intelligent Business Services and Consulting blending technology, digital processes, automation and human agent delivery to deliver improved business outcomes. I have significant international global transition and service delivery experience with clients in UK, North America and Europe, solutioning and transitioning service to centers in US, India, NA, Philippines and Europe. I have demonstrated abilities to create strategic partnerships with large and complex organizations and build large teams to deliver significant value for organizations during rapid expansion as well as change cycles. My specialties also include BPS Solution Architecture, Offering Management, BPS Strategy, Global Transition Program Management, Business Change, Outsourcing, Operation Innovation, Robotic Process Automation (RPA), Intelligent Automation, Customer and Agent Experience, Re-Shoring, Virtual Operations (work at home teams), and Blended Shore Delivery. Some selected accomplishments include: OPERATIONAL EXCELLENCE – Strengths include BPO solutions, establishment of new service delivery teams, transfer of client staff in multiple geographies, technology deployments, organizational change management, and the transition of large-scale BPO services to target delivery model with frequent cost reductions and process improvements. SALES & BUSINESS DEVELOPMENT – Repeated success in both selling and transitioning service as part of global organizations, directly work with clients and internal bid/sales teams to procure new operational delivery and BPS consulting business to achieve year-over-year growth. PROGRAM MANAGEMENT – Specialize in delivering multi service line, cross geography, complex solutions, service implementation, governance, and operations, overseeing offshoring teams from UK, US, Canada, Denmark, Finland and Switzerland to nearshore and far shore centers (Eastern Europe, India and Manila).