Peter Swales

Background

About Peter Swales

Operating a business without key personnel can be hard. Especially when you’re trying to give your customers a positive and memorable experience. But what if there was a solution to your staff absences that involved no more work than simply picking up the phone? Let us tell you about our Interim Cover Services. Business Manager Cover: For short and medium term contracts, an FCA qualified F&I Professional is parachuted seamlessly into your business to cover absences, protect your income, and keep you compliant. Working with us gains you access to an award-winning team of highly experienced business managers who have the ability to fit into any environment and hit the ground running. They have established our reputation through hard work and consistent results and are the original core of our organisation. Service Advisor cover: They are the backbone of a successful dealership, and when one of them is absent from their station, the effects can be felt by all departments. This is why we offer a nationwide pool of professional and experienced service advisors with flexible schedules that enable them to meet the demands of your business. Their primary role is to make life easier for your staff, reducing pressure and ensuring a consistently high level of customer service, especially during staff shortages. Able to effectively deal with: EVHC follow ups Pre-Calls / Half-Time calls Booking-in customers Organising courtesy cars Answering the phone And much more! Our customers rely on us for many different reasons: Holidays, sick leave, leaving/resignation, VIP events, maternity/paternity leave, feasibility studies – you name it, we’ve covered it. Whether your requirement is for a week or a month, we will send you an industry professional to cover any eventuality, allowing you to focus on the important stuff, like selling units and workshop hours. To find out more about our services, email me at: peter@calibregroup.co.uk