Peter Xanthakos
Sr Director of Customer Experience at Carrot
Based in Roseburg, United States
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Seniority
Director
Department
Customer/Client Service
Location
Roseburg
Industry
Marketing Services
Company size
70
Contact information
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p•••••••@carrot.com
Phone
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Background
About Peter Xanthakos
As an Executive Sales and Customer Success/Experience Leader, I have a proven track record of success in securing trend-setting growth and building high-performance teams. I am well-versed in empathetic interpersonal leadership, innovative problem-solving, and effective strategy generation. It is my passion to tailor teams and systems to drive results. Key Achievements Include: Inherited a team on track to hit $150K in the red for the year, staging a comprehensive turn-around strategy in just a few months to reduce costs, remain adaptable, and focus on profitability, enabling the team to end the year with positive revenue Championed exemplary financial management across a combined budget of $1.3M, all while creating and enforcing novel strategies to improve team alignment, gaining enthusiastic buy-in from all involved stakeholders Successfully expanded and currently manage a multifunctional team of 20, spanning contractors, individual contributors, and leaders; building cross-departmental collaboration and tailoring sales and marketing strategies for upselling Drove a 200% increase in Customer Success-driven expansion revenue within 3 years through the implementation of upselling strategies, elevating upsell revenue per head from $6K to $19K Achieved a 152% increase in average sales-per-head by unifying sales tactics and practices, focusing on generating buy-in, silo elimination, and fostering improved performance by engaging stakeholders and maintaining alignmentContact me through this profile if you wish to connect.
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