Petra Slaughter
Call Center Operations Specialist Ii at Alaska Airlines
Based in Puyallup, United States
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Seniority
Other
Department
Other
Location
Puyallup
Industry
Airlines and Aviation
Company size
13K
Contact information
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p•••••••@alaskaair.com
Phone
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Background
About Petra Slaughter
Currently working with Alaska Airlines as a Call Center Operations Specialist monitoring multiple call centers and the day-to-day operations of them to meet revenue metrics and more. I act as first level technical support for call center agents and collaborate with other departments to open IT tickets, send guest messaging, and activate operational action plans. I took the initiative to create and lead a training program for new and backup Specialists. I previously spent 10 months as a Reservations Agent for Alaska Airlines. One of a dozen new hires chosen for new training opportunity due to excelling in role quickly. Trained in general reservations, MVP, and chat. 8 years of experience as a flight attendant with SkyWest Airlines providing excellent customer service, safety, and on-time performance. Formerly served as Vice Chair of SkyWest’s Flight Attendant Drug and Alcohol Program providing mentorship to flight attendants in need, maintaining administrative duties, and training new mentors.
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