Petro Lumley

Background

About Petro Lumley

As a Support Service Project Manager at IsoMetrix Software, I have led and managed projects for over 10 years. My responsibilities include customer administration, support service, software new features awareness, timeslip management, resource management, project financial results, change control, project plan and deadlines, reporting requirements, billing and invoicing, change in project management, project kick-off, needs analysis and design, installation phase, handover and project closure, and go-live phase.In addition to my project management skills, I lead the Customer Success Team as a Customer Success Team Lead/Support Services Manager. I maintain policies and procedures within the Customer Success and Support Coordinator departments, manage customer success planning, support and grow existing clients, create customer stories and marketing collateral, lead support coordinators, conduct probation reviews, self-assess and build a balanced team, collaborate with the manager, recruit staff, onboard new team members, and allocate work and monitor productivity. I demonstrate leadership qualities and ensure that all team members perform well and follow company policies.