Pg Harikrishna

Background

About Pg Harikrishna

Customer Support Leader | Tech Enthusiast | Team ManagerI am a dedicated and accomplished professional with a proven track record in the realm of customer support and team management. With a career spanning several years, I have consistently demonstrated an unwavering commitment to excellence in every role I have undertaken. My passion for growth and my relentless pursuit of excellence have been the driving forces behind my achievements.Technical Proficiency and User-Centric Focus:As a Tech Support Associate at Fountain (Chaipoint India), I shouldered the responsibility of being the sole support contact for over 2.5 years. Dealing with an average of 1300 tickets per month, I not only addressed user concerns but also collaborated closely with product managers to cater to specific client needs. My dedication to delivering First Time Resolutions underscored my commitment to providing efficient and effective solutions. My engagement went beyond day-to-day responsibilities, as I actively participated in project management, further enhancing my skill set.Empowering Technical Support:My journey continued at Baygrape Technologies as a Systems Engineer. Here, I was part of a dynamic team responsible for technical support during US shifts. I exhibited my proactivity by independently learning vital technologies like Azure, Office365, and Intune, which proved instrumental in my role. From troubleshooting printer issues to managing user access through Azure Active Directory, I demonstrated versatility in tackling technical challenges.Customer-Centric Excellence:In my role as a Senior Customer Support Associate at Firstsource (SKY UK), I established myself as a top-performing individual who revolutionized customer survey methodologies and seamlessly integrated them into processes. My tenure was marked by remarkable achievements, including consistently high Net Promoter Score (NPS) results and a pivotal role in boosting sales for the company. My leadership skills also came to the fore as I effectively managed teams and provided comprehensive training to new recruits.Passion for Growth and Learning:Throughout my career, my focus on continuous learning and adapting to evolving landscapes has been a cornerstone of my success. My journey is a testament to my unyielding dedication to growth and mastery, regardless of the employer or industry.