Phabian Baker

Background

About Phabian Baker

A Technical Support Analyst / Service Desk Analyst with over 6 years experience in 1st and 2nd Line technical roles and 4 years experience in VIP support roles. Possesses a wide range of skills including: MS Office 2003-2010, Active Directory, Exchange, Android and IOS devices, network patching, VPN Tunnelling, TCP/IP and switch configuration. Has worked in project environments, most notably while implementing new service desk systems and asset management. Possesses transferable skills developed across multiple industry sectors and infrastructures, including the Music industry, Property Management and Education. Efficient team player who effectively deals with excessive workload and has supported companies with 50-500 users. Challenge driven achiever with a track record of maximising productivity of IT teams by increasing the standard of customer service and ensuring higher rates of resolving calls. Experienced with supporting VIP users, possesses great understanding of the approach required to meet the quality expectations of high profile clients. Commercially focused leader, dedicated to assuring high customer retention rates.