Phaena Walker

Background

About Phaena Walker

As an office administrator at AESG, a leading fire safety company in Australia, I provide high-quality administrative support and customer service. I respond to incoming calls, assist clients with their queries or direct them to the relevant department, and use my conflict-resolution skills to manage challenging situations and achieve positive outcomes.I serve as the main point of contact for a significant client contract, overseeing the coordination of appointments between AESG, an external subcontractor and the client. I review data to generate quarterly and annual fire safety documentation for clients, arrange fire safety inspections for inspectors, and issue and process contractor sign offs on a monthly basis. I have a solid knowledge of Essential Safety Measures inspections and Australian fire safety standards, which I apply to my daily work.I am a self-motivated and proactive individual who easily forms good relationships both within a team and with clients. I have a strong work ethic and a keen interest in learning new skills and expanding my knowledge. I enjoy working in a fast-paced and dynamic environment, where I can contribute to the company's growth and success.