Phani Kumar

Background

About Phani Kumar

A dynamic and innovative professional with more than 12 years of experience in Customer Service industry. Proficiency in managing service delivery operations with key focus on identifying accounts and defining SOP; skilled in ensuring optimal utilization of resources as well as handholding of business partners and stake-holders. A keen planner and strategist & implementer with expertise in managing delivery frameworks for new technology or process implementation projects by streamlining related activities as per quality standards. Excellent in undertaking analysis of business or team’s performance / bottlenecks to make strategic decisions; adept in formulating future objectives and operational policies/ procedures on performance areas. An effective leader with distinguished abilities in leading & training cross functional, multi-cultural teams for running successful process operations, demonstrated capabilities in developing and implementing service standards for performance excellence, quality and hygiene in the process. A self-starter with a positive, can-do attitude who is driven to learn, improve and succeed, with strong background in technical support, training and operations. Highly customer-focused & skilled trainer who excels at bringing out the best in all employees. Result-oriented manager, who thrives in fast-paced and competitive environments, also possesses strong presentation, analytic and problem solving skills.