Phebe Hawes

Background

About Phebe Hawes

I am a dynamic and versatile professional with a robust background in Medicare sales, customer service, and social media management. My experience spans healthcare support roles, where I have honed my client engagement and sales strategies, and a freelance role managing social media for Higher Healing Tarot. As a Licensed Medicare Agent at HEALTHCOMPARE, I assessed client healthcare needs, explained complex insurance policies, and effectively managed client relationships. My strategic sales techniques and adept use of CRM tools consistently led to high enrollment rates and satisfied clients.At Blue Cross Blue Shield of Rhode Island, I served as a Medicare Concierge Representative, addressing member inquiries and delivering white-glove customer service in a high-volume setting. My collaborative approach ensured timely resolution of member issues, significantly enhancing client satisfaction. Additionally, my tenure at Dunkin’ Brands strengthened my ability to provide excellent customer service in fast-paced environments, fostering a positive team atmosphere and ensuring optimal performance.In my freelance role at Higher Healing Tarot, I managed social media across platforms like Instagram, YouTube, and Facebook. I created original content using Adobe Photoshop and Canva, converted long-form content into engaging micro-content, and curated content calendars. My efforts grew the organic following by 110% across all channels. This experience has enhanced my content creation and digital marketing skills, complementing my customer service expertise and providing a holistic approach to client engagement and brand promotion. I am eager to leverage these diverse skills in roles that prioritize client well-being and innovative engagement strategies in the healthcare sector.