Phil Catley

Background

About Phil Catley

Experienced Leader and Business Consultant with a demonstrated history of success in the ICT industry. I focus on delivering value for the customer, and coaching and leading teams to provide an exceptional customer experience. Using a customer centric approach I help businesses understand how they can effectively service their customer's needs and develop and implement strategic plans that will improve efficiency, profitability, and customer satisfaction. What my experience brings: A trusted and authentic advisor and advocate. Identifying and responding to customers’ needs, enabling them to achieve their desired outcomes. Providing direction for leadership teams ensuring development and growth. Leading teams to provide exemplary customer experience and client relationship management. Strategic selling, sales management and business development. ICT industry knowledge, understanding competitors, partners and government related influencers. Stakeholder and executive engagement. Government and enterprise sales strategies. Leading virtual teams. Commercial and contract negotiations. Tender responses for Government and enterprise, Financial management. A professional, experienced advocate, who manages performance and individual development by promoting a growth mindset culture. Specialising in coaching, mentoring and sales strategy to retain existing revenue and generate growth with effective customer engagement. Yma O Hyd.