Phil Collins

Background

About Phil Collins

Professional Experience & Goals: With over three decades of experience in the global hospitality industry, I have had the privilege of working with some of the world's finest hotels and resorts, spanning various operational departments. My passion for service and hospitality drives me to continuously learn and grow, while mentoring and inspiring young talent in the industry. Career Highlights- Front of House Expertise: Spent 10 years in Front of House departments, delivering exceptional guest experiences and showcasing Jamaican hospitality- Housekeeping Leadership: Advanced to Housekeeping Department, progressing through the ranks and working across multiple countries, sharing knowledge and impacting lives- Leadership Experience: Over 20 years of leadership experience, developing with top hotels and resorts, and refining my skills in- Pre-opening experiences, ensuring seamless hotel launches - Working in unionized environments, navigating complex industrial relations - Rebranding experience, aligning operations with new brand standards - Standardization, developing and implementing processes to enhance efficiency and consistency - Creating departmental SOPs, ensuring clarity and consistency in operations - Training and Development, coaching and mentoring teams to drive performance and deliver exceptional service Professional Goals: My goal is to become a Corporate Director of Rooms Division or Director of Operations for a reputable hotel or resort group, leveraging my expertise and experience to drive success. Skills Summary - Proven team leader and troubleshooter with strong organizational, planning, and customer relation skills - Excellent coaching, training, and motivational abilities - Proficient in computer systems and demonstrated patience, tact, and respect - Skilled communicator and presenter, with excellent detail and follow-up skills - Multi-task oriented, friendly, and professional with a positive attitude Specialties- Rooms Division SOPs - Front Office, Reservations, and Concierge operations - Housekeeping and Laundry operations - Hotel opening, renovation, and re-branding experience - Rooms Division operations, management, and consultation - Coaching, counseling, training, and development - Industrial union issues - Success planning I am a dedicated and passionate hospitality professional, committed to delivering exceptional service and driving growth in the industry.