Phil Decelis

Background

About Phil Decelis

As the founder of the Voice of the Customer (VoC) program at FreshBooks, I revolutionized the way we integrated customer feedback into every stage of product development. Backed by 15+ years of award-winning customer support and product leadership, I’ve built a career on turning pain points into opportunities for innovation, enabling FreshBooks to adopt a truly customer-centric approach that drives both user satisfaction and business success. My leadership has reshaped business operations, streamlined processes, and empowered teams to consistently deliver results. From training over 100 employees to presenting critical updates to audiences of 700+, I’ve made it my mission to inspire collaboration and ensure that customer feedback is not just heard, but deeply embedded in company culture. I excel in cross-functional leadership, data-driven decision-making, and setting KPIs that define and measure success. My ability to communicate a vision, transform insights into action, and inspire those around me has made a lasting impact - not only on product development and culture, but also on the lives of thousands of small business owners around the world.