Phil Down

Background

About Phil Down

I am a senior commercial leader with a focus on customer facing roles such as Customer Service, Customer Care, Service Operations and Commercial Management. Companies that are involved in medical and/or technical innovations particularly interest me. Areas where I have extensive experience are business process development, integration and implementation; supply chain development; project management; team management and motivation; customer service excellence; change management; direct sales and key account management. Within my wide range of experience, I have led a range of functions including technical and customer support call groups, field-based product support specialists, order entry, commercial specialists, pricing/tenders managers and supply chain centers across multiple sites and countries. Professionally I have developed skills in: • Developing and implementing innovative business solutions within tight timeframes. • Leading cross functional projects evaluating and modifying business practices. • Experienced in change management and operating in a flexible environment. • Issue resolution with customers and internally within matrix organisations • Implementing and modifying supply chain solutions. • Selling high value equipment and services to senior level customers. • Responsibility for departmental revenue streams and P&L accounts. • Negotiating commercial terms and conditions with key account customers. • Managing, mentoring and motivating teams to provide superior customer service. • Good time management skills with the ability to work to tight deadlines. Technical Skills: SAP sales and distribution modules; Salesforce CRM; Workday; Telephone routing software; Microsoft Power BI; Microsoft Visio; Microsoft Office Excel/Word/PowerPoint; Six Sigma (Yellow/Green Belt); Lean business practices