Phil Harris
Head of Service Management at Bt Group
Based in Cheltenham, United Kingdom
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Seniority
Director
Department
Operations
Location
Cheltenham
Industry
Telecommunications
Company size
73K
Contact information
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p•••••••@bt.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Phil Harris
An experienced IT leader of large virtual teams with 30 years experience in IT and Telecoms. A broad range of Service and Delivery experience including excellent coaching, communication and motivational skills. A proven record of communicating effectively at all levels and building successful senior relationships with high value customers. Experience gained over 30 years from the physical layer of cabling, through to managing large global teams delivering Telecoms and IT services for blue chip companies. Proven record of increasing efficiency, reducing waste, losses and downtime, while still improving customer satisfaction, that have significantly beaten all targets set. Strong technical background and extensive Global Service Management experience at a senior level coupled with a hands-on leadership style as required. Specialties: ITIL v3 Accredited - Business Managment - cost to serve & cost to complete. Outsourcing / Insourcing & TUPE - Problem Solving Relationship Management at all levels.
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