Phil Maddox
IT Support Specialist at Greenleaf Management
Based in Duluth, United States
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Seniority
Staff
Department
Information Technology
Location
Duluth
Industry
—
Company size
1
Contact information
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p•••••••@greenleafmanagement.com
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Background
About Phil Maddox
I have over 20 years of experience with voice and data systems. I have worked with both hardware and software in the contact center environment. My experience has included system implementation and maintenance, system integration with Windows and Linux data systems and ACD,IVR and Predictive dialing systems. My troubleshooting and problem solving skills have supported various systems and applications. I provided both written and verbal information in both formal and informal training sessions, and helped clients and co-workers get a better understanding of the systems and applications. Specialties: Providing Classroom and Web based training presentation on contact center voice and data systems; Advanced List Management and legacy dialing systems. I have 5 years experience supporting Aspect Unified IP systems. Classroom and Lab system installation and configuration of Sybase and SQL database application and worked on DB operations and data processing routines. I've also supported reporting applications and provided report analysis, report editing, reporting system administration and training.
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