Philip Allen
Inside Claims Representative Auto Liability at Liberty Mutual Insurance
Based in Alpharetta, United States
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Seniority
Staff
Department
Other
Location
Alpharetta
Industry
Insurance
Company size
38K
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p•••••••@libertymutualgroup.com
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Background
About Philip Allen
OPERATIONS MANAGER Health Care Solutions driven Operations Leader with more than 5 years of professional experience in the management of licensed professionals and workers’ compensation case facilitation. Expertise lies in initiating and directing new product line procedures, ensuring quality of care, and standardizing reporting methods for clinicians, enabling case management and accurate documentation. Excellent technical, problem solving and communication skills. Masters of Business Administration from Argosy University. SELECTED PROFESSIONAL ACCOMPLISHMENTS Launched the Workers' Compensation Rehab program. Offered new rehab service products. Provided early treatment interventions and work risk assessments. IMPACT: Increased ancillary service revenues by 100% the first year, and a 25% over five years. Reduced indemnity costs by $1.1M. Analyzed financial statements and performed asset management ratios. Prepared cost savings analysis for employer customers as a commitment to patient care and fiscal responsibility. IMPACT: Demonstrated cost savings to customers to improve customer relations and clinical responsibility. Designed and conducted quality assurance audits. Performed quarterly audits in 12 outpatient facilities to help clinicians demonstrate progress in patient care and case facilitation. IMPACT: Reduced the average number of Work Comp visits from 14 to 9 improving case facilitation and customer service. Directed 17 accounts in 31 locations throughout Atlanta. Managed and organized accounts to facilitate over $1M in gross revenue to existing clinical operations. IMPACT: Fostered better team communication and collaboration between outpatient clinics, on site facilities, and central billing office. Specialties:* ErgoScience (Functional Capacity Evaluations)- Certified Physical Work Performance Evaluator (from 2003 to present have completed close to 200) Licensed Georgia Property and Casualty Claims Adjuster * Atlanta Back School-Certified Ergonomic Assessment Specialist * Certified NovaCare FCE evaluator
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