Philip King

Background

About Philip King

Supporting vulnerable customers isn’t just part of my job — it’s something I understand personally. My wife lives with several chronic medical conditions, including severe sight loss, and seeing the barriers she faces has shaped how I think about accessibility, empathy and good service. It’s why I’m committed to helping organisations create experiences that genuinely work for people who need the most support.As Senior Training Consultant at the Money Advice Trust, I lead a team of Learning Solutions Consultants and a network of specialist SMEs to design and deliver training that makes a measurable difference for both customers and staff. I work with regulated organisations — including financial services, utilities, and other sectors with FCA, Ofgem or Ofwat requirements — to turn complex regulations into practical, workable approaches their teams can actually use.I enjoy making clarity out of complexity. I ask the right questions, break issues into manageable parts, and bring calm structure to challenges that can feel overwhelming. Whether I’m designing frameworks, coaching senior leaders or supporting frontline teams, my focus is on solutions that improve outcomes, not just tick compliance boxes.I help people make decisions, take ownership and move forward with a clear plan. Colleagues and clients know they’ll get honesty, clarity and a solution they can trust.Ultimately, my aim is simple: to help organisations deliver the kind of service I’d want my own family to receive — accessible, thoughtful and genuinely human.